dada88 Privacy Policy

1 Personal Data We Collect

When you register, use, or interact with the dada88 Platform, we may collect the following categories of personal data:

dada88 does not intentionally collect sensitive personal data such as biometric data, religious beliefs, or health information. If any such data is inadvertently provided in a support communication, it will be deleted as soon as it is identified.

2 How We Use Your Personal Data

dada88 processes your personal data only for legitimate, defined purposes. The following table describes those purposes and the lawful basis on which each rests:

• Account Registration and Management: We use your identity and contact data to create and maintain your dada88 account, verify your age (21+ requirement), and communicate important account notifications to you.
• Payment Processing: Your financial data is used to process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank channels. Transaction records are retained for reconciliation and compliance purposes.
• Identity Verification: Where required by our internal compliance framework or by a third-party verification partner, we use identity data to confirm your identity before processing significant withdrawals or at periodic account review intervals.
• Fraud Prevention and Security: Technical and device data, together with gameplay and betting data, are analysed in real time to detect and prevent fraudulent activity, money laundering, account takeovers, and misuse of bonuses.
• Platform Improvement: Aggregated, anonymised usage data helps dada88 improve the Platform's performance, game selection, payment flow, and overall user experience. No individual is identifiable from this aggregated data.
• Promotional Communications: Where you have opted in to receive marketing communications, we may contact you by SMS or email regarding bonuses, promotions, and seasonal offers tied to events such as Eid, Pohela Boishakh, or BPL tournaments. You may withdraw your consent at any time by contacting dada88 support.
• Responsible Gaming: Your betting history, session data, and deposit patterns may be reviewed to identify signs of problem gambling. This data is used to apply self-imposed limits or intervention measures in accordance with our responsible gaming obligations.
• Legal and Regulatory Compliance: dada88 may process and retain personal data where required to comply with applicable law, to respond to regulatory inquiries, or to exercise or defend legal claims.

3 Cookies and Tracking Technologies

The dada88 Platform uses cookies and similar tracking technologies to maintain session continuity, recognise returning players, and gather anonymised analytics data. The following types of cookies are used:

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in to your dada88 account during an active browsing session. These cookies cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how players navigate the Platform — which game categories are visited most frequently, how long sessions typically last, and where players encounter technical issues. This data informs Platform improvements.
• Security Cookies: Used to detect suspicious login patterns, identify unusual activity associated with a specific device or IP address, and support fraud prevention measures.
• Preference Cookies: Used to remember your language, display, and notification preferences across sessions, so you do not need to reset them on each visit.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair or prevent access to certain dada88 Platform features, including account login.

4 Sharing Your Personal Data

dada88 does not sell or rent your personal data. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment Service Providers: To process deposits and withdrawals, dada88 shares necessary financial identifiers with providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the minimum data required to execute the transaction.
• Identity Verification Partners: Where enhanced verification is required, dada88 may share identity documents and personal data with a vetted third-party KYC (Know Your Customer) service provider. That provider is contractually bound to use the data solely for verification purposes.
• Game Studio Providers: Live casino games delivered by studios such as Evolution Gaming and Ezugi may involve the transmission of session-level data (not personal identity data) to those studios to enable game delivery and real-time fairness auditing.
• Fraud and Security Partners: To protect the integrity of the Platform, dada88 may share technical and device data with specialist fraud prevention services. These services analyse patterns indicative of automated bots, multi-account operation, or financial crime.
• Legal and Regulatory Authorities: dada88 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or by a valid legal process, without prior notice to the Player where the law requires or permits non-disclosure.

5 Data Retention

dada88 retains your personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active dada88 account is retained for the duration of the account's active status and for a minimum period following account closure, to allow for dispute resolution, audit, and legal compliance.
• Financial Transaction Records: Transaction records, including deposit and withdrawal history in Bangladeshi Taka (৳), are retained for a minimum of five years from the date of each transaction to comply with anti-money laundering and financial record-keeping obligations.
• Identity Verification Documents: Copies of identity documents submitted during KYC checks are retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Inactive Accounts: Where an account has been inactive for 12 consecutive months, dada88 may initiate account closure procedures. Prior to closure, the Player will be notified and invited to reactivate. Personal data associated with closed inactive accounts is retained in accordance with the periods above and then securely deleted or anonymised.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of any regulatory limitation period during which a consent-related complaint could be raised.

When personal data reaches the end of its retention period, dada88 securely destroys or irreversibly anonymises it so that it can no longer be associated with any individual player.

6 Your Data Rights

As a dada88 player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact dada88 support using the email address in the footer of this page.

• Right of Access: You may request a copy of the personal data dada88 holds about you. We will provide this in a structured, readable format within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Certain corrections (such as name changes) may require supporting documentation.
• Right to Erasure: In certain circumstances, you may request that dada88 delete your personal data. This right is subject to limitations where retention is required by law — for example, financial transaction records that must be kept for anti-money laundering compliance cannot be deleted on request.
• Right to Restrict Processing: You may request that dada88 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or object to a particular processing purpose.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, dada88 will cease all marketing communications to you without undue delay.
• Right to Data Portability: Where technically feasible, you may request that dada88 provide your personal data in a portable electronic format so that it can be transferred to another service provider of your choice.

dada88 will respond to all verified data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, and you will be notified of any such extension promptly.

7 Data Security Measures

dada88 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and the dada88 Platform.
• Secure, access-controlled server infrastructure with restricted personnel access based on the principle of least privilege.
• OTP-based two-factor authentication for account login, reducing the risk of unauthorised account access even if login credentials are compromised.
• Real-time fraud monitoring and anomaly detection systems that flag suspicious account activity for immediate review.
• Regular internal security reviews and vulnerability assessments of the dada88 Platform infrastructure.
• Staff training and data handling policies that restrict internal access to personal data to authorised personnel only.

While dada88 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own dada88 account credentials and for reporting any suspected unauthorised access to dada88 support without delay.

8 Minors and Age Verification

dada88 operates a strict 21+ age policy. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is conducted at account registration and may be repeated during the account lifecycle.

• If dada88 becomes aware that personal data has been collected from a player under the age of 21, the account will be suspended immediately, all balances will be forfeited, and the personal data will be deleted as soon as reasonably practicable.
• Parents or guardians who believe that a minor has created a dada88 account should contact support immediately so that the account can be reviewed and closed without delay.

9 Changes to This Privacy Policy

dada88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify active players by SMS or email.

Your continued use of the dada88 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how dada88 protects your personal data.

For questions about this Policy or to exercise any of your data rights, please contact us at the support email address shown in the footer of this page. Please note: the email is provided as plain text and must not be used to transmit sensitive personal data such as passwords, payment card numbers, or identity document images — use the secure in-platform support tools for such communications.